HockeyBoss Help & FAQs

HockeyBoss currently accepts supported Visa, MasterCard, and Discover cards where available during checkout. One credit-card payment method is used per order.

For payment verification and fraud prevention, provide the billing address associated with your payment method. Incorrect or unverifiable billing or shipping information may delay processing while HockeyBoss reviews the order.

No. The confirmation email confirms that HockeyBoss received the order. Final acceptance may still depend on payment authorization, inventory, address verification, fraud review, shipping restrictions, pricing accuracy, and other order checks described in our Terms of Service.

Yes. HockeyBoss may hold, decline, or cancel an order when reasonably necessary because of payment or verification problems, suspected fraud, product unavailability, pricing or product-information errors, shipping restrictions, or other applicable policy or legal requirements.

If HockeyBoss cancels an order after payment has been collected, the applicable canceled amount will be refunded to the original payment method where reasonably possible.

Contact contact@hockeyboss.com as soon as possible. Cancellation cannot be guaranteed after fulfillment or shipment has begun. If the order has already shipped, the applicable return process will generally apply after delivery.

Applicable U.S. sales taxes are calculated during checkout based on the delivery address and the tax rules that apply to the transaction.

HockeyBoss uses secure HTTPS connections for the website and reasonable security, payment-verification, authentication, and fraud-prevention controls. Additional information about personal-data handling is available in our Privacy Policy.

HockeyBoss represents merchandise as new and authentic unless a product page expressly states otherwise. If you have a concern about an item you received, contact us so we can review it.

HockeyBoss works to keep online inventory accurate and current, but availability can change before fulfillment is completed. If an ordered item becomes unavailable, we may contact you regarding an available alternative or cancel the affected item and issue the applicable refund.

HockeyBoss makes reasonable efforts to maintain accurate pricing and product information. If a material pricing, typographical, technical, or product-information error affects an order, we may correct the error, contact you before fulfillment, or cancel the affected item and issue the applicable refund.

Orders may require up to 3 processing days before they are handed to the carrier. HockeyBoss may process orders Monday through Sunday. Carrier pickup schedules, weekends, holidays, payment verification, inventory review, or special handling can affect when carrier transit begins.

Depending on the order and destination, HockeyBoss may offer or use FedEx Ground, UPS Ground, or USPS Ground Advantage. Not every service is available for every order; the shipping options presented during checkout control.

Eligible orders totaling $150 or more before tax qualify for free standard shipping within the contiguous United States when that option is available and selected during checkout.

The promotion does not apply to Alaska, Hawaii, international destinations, PO boxes, APO addresses, designated oversized items, or products with a specific shipping restriction or charge.

Selected large or unusually shaped products—including certain goals, trainers, wheeled bags, and other items identified as oversized—may be excluded from free shipping. Eligible oversized items may have shipping charges of up to $24.99, with the actual charge shown at checkout.

Delivery estimates are based on the available carrier service and are generally estimates unless the carrier expressly identifies a service as guaranteed. Weather, holidays, carrier volume, transportation disruptions, address issues, and other events outside HockeyBoss's reasonable control can affect delivery.

When tracking is available, HockeyBoss sends shipment confirmation and tracking details to the email address associated with the order. Tracking may take additional time to become active after a label is created.

Yes. An order may ship in multiple packages because of product dimensions, inventory location, oversized-item requirements, or carrier limitations. Separate tracking numbers may be provided.

Contact HockeyBoss immediately if an address needs to be corrected. We cannot guarantee an address change once fulfillment or shipment has begun.

Yes, to supported international destinations where a valid shipping option is available during checkout. Destination eligibility may depend on the product, package, carrier, export/customs requirements, and other operational or legal restrictions.

HockeyBoss uses FedEx international services for supported international shipments. The exact service depends on the destination, package, and checkout availability.

After shipment, international delivery is typically estimated at 5–10 business days. Customs clearance, local holidays, weather, carrier operations, and destination-country requirements may extend delivery.

No. The $150 free-standard-shipping promotion applies only to eligible orders within the contiguous United States.

Applicable taxes that HockeyBoss is required or configured to collect are calculated at checkout. Unless checkout specifically states that import duties, customs charges, brokerage fees, or carrier-clearance fees are included or prepaid, those additional destination-country charges are the recipient's responsibility.

Standard buyer-remorse international returns are not accepted. International returns are accepted for verified damaged, defective, or incorrect merchandise. HockeyBoss will provide an approved prepaid return method or reimburse a reasonable pre-approved tracked return-shipping cost for an eligible verified issue.

See the complete International Shipping Policy before sending anything back.

For eligible U.S. orders, submit the return request within 10 days after delivery. Merchandise must be new, unused, unworn, unaltered, and in original store-bought condition with applicable packaging, tags, accessories, manuals, and components.

If you are a registered customer, submit the Return Request Form within the return window and wait for HockeyBoss to provide return instructions.

If you checked out as a guest or cannot access the form, email contact@hockeyboss.com with your order number and the email address used for the order.

No. HockeyBoss accepts returns by carrier/mail only. Customer walk-in and in-store returns are not accepted at the warehouse. Do not send merchandise before HockeyBoss issues return instructions.

For a normal non-defective return, the customer is responsible for return shipping. Use a trackable shipping service and retain the tracking information.

For a verified item that arrived defective, damaged, or incorrect, HockeyBoss will provide an approved prepaid method or reimburse a reasonable, pre-approved tracked return-shipping cost.

After an eligible return is received, inspected, and approved, HockeyBoss refunds the approved amount to the original payment method, generally within 5 business days. Your bank or card provider may require additional posting time.

Original shipping charges are non-refundable for normal returns.

Standard exchanges are not offered. For a different size, color, model, or product, complete an eligible return and place a new order.

A replacement provided for verified defective, damaged, or incorrect merchandise is handled separately as a defective-item resolution.

Standard return exclusions include:

• Hygienic/protective items such as jocks, jills, mouthguards, compression wear, and base-layer bottoms that contact the skin.
• Altered equipment, including heat-molded skates, custom-profiled runners, and sticks that have been cut or taped.
• Used, worn, scuffed, damaged, incomplete, or improperly packaged merchandise.
• Items expressly marked final sale, closeout, or non-returnable.
• Customized or personalized merchandise, except where the item arrived defective or HockeyBoss made an error.

See the full Returns & Refund Policy for complete conditions.

No restocking fee is charged for an eligible approved return. An item that does not meet the return requirements may instead be rejected and returned to the customer at the customer's expense.

Submit the Return Request Form as soon as possible, preferably within 48–72 hours after delivery, and include photographs where appropriate. Guest customers or customers who cannot access the form can email contact@hockeyboss.com.

After verification, HockeyBoss may provide a replacement or refund and will cover the approved return-shipping cost for a verified arrival defect or fulfillment error.

Problems that occur after use may be covered by the applicable manufacturer warranty. Warranty periods and requirements vary by manufacturer and product. Items may be inspected to distinguish a manufacturer defect from normal wear, cosmetic damage, improper care, alteration, or gameplay misuse.

HockeyBoss may offer limited promotions through email, social media, or other campaigns. Promotions may have expiration dates, minimum-purchase requirements, product exclusions, or usage limits.

Unless a promotion specifically states otherwise, discount codes are not combined. The checkout rules in effect at the time of purchase determine the applicable discount.

Select teams, organizations, and clubs may be eligible for partnership or volume-related discounts. Please contact HockeyBoss for current program information and eligibility.